Terms of Service

Welcome to Lovelle. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Lovelle. This website is operated by Everora International Limited ("Company", "we", "us", or "our"). By accessing our website or purchasing products from us, you agree to be bound by these Terms.

1.General Information

Lovelle is an online retail brand specializing in jewelry, personalized gifts, and lifestyle products. We provide products to customers worldwide, including customers located in the United States. 

By using our website, you confirm that you are legally capable of entering into a binding agreement and that all information provided by you is accurate and complete.

2.Products and Services 

We make every effort to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However, due to differences in display settings, lighting conditions, or product batches, minor variations may occur. We reserve the right to modify, update, or discontinue products at any time without prior notice.

3.Orders and Payments

When you place an order through our website, you agree to provide accurate billing, shipping, and payment information.

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order if we suspect fraudulent activity, unauthorized transactions, or violations of these Terms.

Payments are processed securely through authorized third-party payment providers.

4.Pricing and Taxes

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Customers are responsible for any applicable taxes, customs duties, or import fees required by their local authorities.

5. Shipping and Delivery

We process and ship orders according to our Shipping Policy.

Estimated delivery times are provided for reference only and may vary due to factors outside our control, including customs clearance, carrier delays, or unexpected circumstances.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses provided by customers.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy. If you receive a damaged, defective, or incorrect item, please contact our customer support team for assistance. 

7. Product Quality Guarantee

We are committed to providing high-quality products and customer service.

If your product arrives damaged or has a manufacturing defect, please contact us within the applicable period stated in our Refund Policy.

Our customer support team will review each case and provide an appropriate solution.

8. Intellectual Property

All content on this website, including but not limited to logos, trademarks, product images, designs, text, and graphics, is owned by Everora International Limited or used with appropriate authorization.

You may not reproduce, distribute, modify, or use any content from this website without our prior written permission.

9. Prohibited Use

You agree not to use our website:

• For any unlawful purpose;

• To violate applicable laws or regulations;

• To engage in fraudulent activities;

• To interfere with website security or functionality.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Everora International Limited shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our liability shall be limited to the amount paid by the customer for the relevant product or order.

11. Privacy Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective immediately after being posted on this page. Your continued use of our website constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions regarding these Terms, please contact us: Brand: Lovelle

 Company: Everora International Limited

Email: support@lovelleofficial.com