FAQ
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–15 business days depending on your location.
Do you offer free shipping?
Yes! We currently offer free worldwide shipping on all orders.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use the tracking information to monitor your shipment's progress.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We will do our best to assist you.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Is my payment secure?
Absolutely. All transactions are protected using SSL encryption and secure payment gateways.
What if my item arrives damaged?
Please contact us within 7 days of receiving your order and provide photos of the damaged item. We will work with you to resolve the issue.
Do you offer refunds?
Yes. We offer a 30-day return and refund policy. Please refer to our Refund Policy page for full details.
Can I return a personalized item?
Personalized or custom-made products are generally non-returnable unless they arrive damaged or defective.
How do I contact customer support?
You can reach us anytime at:
support@lovelle.com
Our support team typically responds within 24 hours.
Do you ship internationally?
Yes, we ship to most countries worldwide.
Will I receive an order confirmation?
Yes. After placing an order, you will receive an order confirmation email containing your purchase details.
What if I entered the wrong shipping address?
Please contact us immediately. If the order has not yet shipped, we may be able to update the address.
Are your products suitable as gifts?
Absolutely! Our jewelry and gift collections are specifically designed to celebrate life's most meaningful moments.
Why choose Lovelle?
At Lovelle, we focus on creating meaningful gifts that help people celebrate love, memories, and special occasions with beautiful keepsakes.