Shipping Policy

Thank you for shopping with Lovelle.

We are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Please note that processing times may be extended during holidays or peak seasons.

Order Fulfillment

All Lovelle orders are processed and fulfilled through our fulfillment facilities in China.

Orders are shipped directly to customers in the United States, United Kingdom, Europe, and other supported international destinations.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times:

• United States: 5–10 Business Days
• Canada: 7–12 Business Days
• United Kingdom: 5–10 Business Days
• Australia: 7–12 Business Days
• Europe: 7–15 Business Days
• Rest of World: 10–20 Business Days

Please note that delivery times are estimates and may be affected by customs processing, local carrier delays, weather, peak seasons, or other circumstances outside our control.

Shipping Cost

We currently offer Free Worldwide Shipping on all orders.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your shipment through our Track Order page.

Customs & Duties

For most supported destinations, applicable import duties and taxes are handled through our shipping partners, so customers generally will not be required to pay additional customs duties or import taxes upon delivery.

In the rare event that additional charges apply due to local regulations or customs requirements, we will provide assistance where possible.

Delayed or Lost Packages

While we work with trusted carriers, delays may occasionally occur due to customs clearance, weather conditions, or carrier-related issues.

If your package is significantly delayed or appears to be lost, please contact us at support@lovelleofficial.com.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout.

Lovelle is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible before your order is shipped.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@lovelleofficial.com
Phone: +86 15306023504

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)