Refund & Return Policy

At Lovelle, customer satisfaction is our top priority.

If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition

• Be returned in the original packaging

• Include proof of purchase

Please contact our support team before sending any items back.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Items marked as final sale

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item received

We will review your request and provide a suitable solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed back to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again.

2. Contact your credit card provider.

3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us

For any questions regarding returns or refunds, please contact:

support@lovelle.com